We at Mesmora strive to give our customers the best in class service and therefore have an easy cancellation and return policy.
Cancellation is considered only if the request is made within 24 hours of placing the order. However ,cancellation will not be entertained if the product has already been shipped.
Return Policy
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Return request can be placed by contacting our support team via Email, Facebook Messenger, Instagram DM or Chat support within 24 hours of receipt of your shipment.
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The refund will be processed via your bank or UPI account, with a deduction of Rs. 85/- from the order value to cover the courier cost incurred by us.
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Returns/ Exchange accepted only in case of damaged or defective items.
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In original condition. Unwashed, unworn and in original folding, packaging with tags intact.
EXCHANGES
As a company policy we do not provide return on any product once sold. Once the pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). Customer gets a credit note, only when the desired size of the product is not in stock.
Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. we will not be responsible for any lost shipment.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
Address for the Exchange: 306, Pramukh Orbit-1, Punagam Saroli Road, Near Canal Corridor, Punagam, Surat - 395010, Gujarat, India
Phone no: +91 6351020055
Exchange can be done within 7 days for the date of delivery.
Please mention your name, address, number, email and order id on the parcel along with the size needed.
Please do note, that exchange is allowed once per order.
Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro).
Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you.
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Can I cancel my order?
Prepaid orders are not eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of order. Please call us on +91-6251020055 or mail us at care@mesmora.com as per agreed terms and condition.
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How will I receive the credit for my money when desired size of the exchange product is not available?
The credit points will be reflected in your account , which you can use in next 365 days on the Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note there are some items that are not returnable or exchangeable.
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My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges, In case the size you have requested is not available we will offer you the option to get credit points to buy something else.
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Why my exchange is not accepted?
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
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Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
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Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
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10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
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We have made every effort to display the colours of our products that appear on Mesmora as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
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Exchange/Return not accepted if the product is washed and worn.
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No Refund, Return & Exchange For The 999 Store.
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Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
INTERNATIONAL SHIPPING AND RETURNS
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Which countries does Mesmora ship to?
Mesmora ships to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan and South Africa.
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What are the international shipping costs and duties?
Shipping cost will be applicable automatically once you select your country when you pace order.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
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Can I return, exchange or cancel an international order?
You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on care@mesmora.com
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How long will it take for my order to reach me?
From the time of shipping – it will take about 12-15 days for your international order to reach you.
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What payment methods are allowed for international shipping?
You can use all international credit cards to make the payment for your international shipping orders.
